Terms of Business

New fly rods

I can accurately quote a price for my regularly made range of custom rods and this will normally be in the range between £400 and £550 depending on the reel seat and other component prices. Prices for typical models are shown on the "flyrod range page". Whatever price I quote is fixed and includes a soft rod sack, ferrule plugs and a protective tube for delivery. Insured delivery within the UK is included within the price, overseas delivery is charged at cost and rods are shipped insured for their sale price.
For coarse rods I will quote once all details have been agreed but due to the larger variations in cost and as I do not have a standard range I can only offer guidance here. As an example a three piece 11ft rod would be around £600. A two piece rod of the same length around £560. All coarse rods are purpose designed although I am developing a broad range as can be seen from the photographs.
I insure all items shipped in the post as I cannot be responsible for their delivery. For some collecting in person is the only acceptable way and I am happy to oblige.

Restoration

Restoration costs are based on my estimate of time and material costs. I have given up suggesting an hourly rate as the time taken for each repair varies and I always work to a fixed price anyway. At the time of accepting a commission I will quote a fixed cost and this will not be increased for the agreed scope of work, I accept the risk of any problems that may occur. I will supply a written report at the time of quoting and this will describe all of the work to be undertaken. My liability for this sort of work will be limited to the agreed value of the rod that will be set before accepting the project.

Restored Rods

I will occasionally offer restored rods for sale and these will be priced when they are listed together with full descriptions.

Delivery Times

When accepting a commission I will let you have my best estimate of the timescale for completion and I will always try to meet this estimate. If a rod is needed for some specific fixed date please advise at the time of placing the order. If it becomes apparent that I will not meet the target delivery date I will advise you as soon as this is clear and agree a revised timescale.

The average timescale for delivery of new rods is 8 months but I normally have some rods in stock for those that cannot wait. For restoration work each project will be assessed individually.

Each rod takes well over 40 hours of work to complete, and this is spread over several weeks so it is clear that my delivery timescale will vary dependant on workload and can change significantly if several orders are received at the same time. My estimates will always be as accurate as possible and work will be done in the sequence it is received, subject to the practicalities of the fabrication process.

Ordering

In the first instance a phone call or exchange of e-mails to establish your requirements is the best way but once I am clear on what is wanted I will send you a written specification either as an e-mail attachment or by post.
I will happily forward information on proprietary items to assist your choice and reference to my links page will provide a lot of useful suppliers details.
If you see a rod on this site that you wish to buy, a phone call is sufficient for me to hold it for you for 5 days.

Payment

A small non refundable deposit of £50 is payable at the time of placing an order to be sent with a copy of the rod specification that I will provide. I provide a series of progress photographs during construction and when the rod is ready I will send finished photographs and request final payment, this must be received before the rod is released.

I accept cash on collection or personal cheques - made out to Gary Marshall - that must clear before collection. Overseas customers can pay by credit card using Paypal. Payment may be made direct to my e mail address.
I also accept payment by bank transfer.

Guarantee

If when you receive your rod you find that its construction or finish is in any way unsatisfactory you may return the rod, in the condition it was delivered, within one week of receipt and I will refund the purchase cost and your postage costs. This has never happened yet but there may always be a first time.